Claims and warranty time


Claims and warranty

Only goods purchased from the seller and owned by the buyer can be claimed.
If the buyer is a consumer (a natural person who does not carry out his / her business, occupation or profession), a 24-months warranty period is applicable to all products offered, unless otherwise specified, and begins on the date of receipt of the goods by the buyer. If the buyer is not a consumer, he proceeds in accordance with the provisions of the Commercial Code and the warranty period is 12 months and begins to run on the date of receipt of the goods by the buyer.
The seller is responsible for the defects of the goods under § 622 and 623 of the Civil Code, as amended. The buyer is obliged to file a claim to the seller immediately after the defect is discovered. The buyer can claim the claim either in paper form or electronically at the following e-mail address: Each order is accompanied by an invoice - a proof of payment for goods, which also serves as a warranty card. The returned goods, together with a proof of payment of the goods and a description of the defect, will be sent or delivered personally to the following address: ZUPPA design s.r.o., with the seat of Lesna 12, 900 44 Tomasov, Slovakia. Relevant reason for the return of goods is not the wear and tear of the goods, which naturally alters the appearance of the product. The seller will acknowledge receipt of the complaint notice without delay by sending the confirmation to the buyer's email address. In the case of a legitimate complaint, the seller commits to reclaim the claim within 30 days of delivery and to provide the buyer with proof of equipment.
Liability for defects does not apply to cases where the defect has occurred due to: a) mechanical damage to the product caused by the buyer, b) misuse of the product in a manner other than that stated in the instructions for use, c) use of the goods under conditions that do not correspond to their own d) neglect of care and maintenance of goods, e) excessive damage to goods, f) use of goods in contravention of the conditions stated in the documentation, general principles, technical standards or safety regulations or other breaches of warranty g) force majeure or natural disaster, h) normal wear and tear of the goods (or parts thereof) caused by the use of the goods.

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